1. Our Commitment to Privacy
At TeamSolve pty (“TeamSolve” or “We”) respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.
We do not sell or rent or share or in any other way use personally-identifying information collected during your use of our Web site without your permission. We will notify you at the time of data collection or transfer if your personally-identifying information will be shared with a third party. You will always have the option of not permitting the transfer by not using the particular services for which the information is collected or shared.
2. The Information We Collect
At the time you visit our site or you make a purchase, request or agree to participate in a program or offering, we may collect and store your name, physical address, email address, user name, credit card number, and other personally-identifying information that you provide. The customer information we collect is categorized as follows:
• Application Information—information that you provide to us through our Web site and through other means. Examples include your physical address, zip code and phone number.
• Transaction and Experience Information—information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information and our responses.
• Information from Outside Sources—information from outside sources regarding your credit, background and other relationships. Examples include your employment history and public record information.
We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using our Web site. We may also share the information we collect about you with third parties from one or more of the following categories:
• Retailers
• Credit Card Companies
• Banks
• Government Agencies
We may ask you for personally-identifying information at other times, such as if you communicate with us, make a purchase, or request a quote. If you opt-in to receive information regarding a promotion, you give us your permission to share your name and e-mail address with the third party offering the promotion or offering it on our behalf.
In addition, we automatically gather general statistical information about our Web site and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the “aggregate” to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission. We may match user information we collect with offline data available from other sources in order to carry out our services, provide products, and conduct target advertising and promotions more effectively.
As part of our service, we use cookies to store and sometimes track information about you. Some features of our site may be available only through the use of a cookie. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to reenter it; gather statistical information about usage by registered or unregistered users, research visiting patterns, and help target advertisements based on user interests; assist our partners track visits and process orders; and track progress and participation in promotions. In some instances, our partners and advertisers appearing at our site may use their own cookies. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to reenter your information more often and certain features of our site may be unavailable. If you obtain goods or services provided by one of our partners or service providers, we may exchange with the vendor personally-identified information about you for purposes of your transaction.
TeamSolve may use cookies in connection with facilitating network communication with you and your device, for example to provide you with a website display matched to your device’s format, to understand language preferences, and preserve contents of any prior sessions. TeamSolve may also use cookies to understand how web site visitors interact with its websites, including analysis of the effectiveness of advertising and web searches, and to remember previous choices you have made related to our websites.
If you prefer TeamSolve not use cookies, you are permitted to disable their use, e.g., by blocking them using a browser setting. While TeamSolve will provide websites when cookies are blocked, some features of the website may not be made available to you.
TeamSolve may also use click through tracking, for example TeamSolve may track your selection of a link in an email that TeamSolve sends to you (either directly or via one of our partners). This assists TeamSolve in determining interests in certain content. If you do not wish to be tracked in this way, you should refrain from selecting any links in communications that we send or otherwise opt out of receiving those communications.
TeamSolve generally treats data collected via cookies and similar technology as aggregate data, i.e., non-personally identifiable data. However, to the extent that data collection of a certain nature, such as an internet protocol (IP) address or similar identifiers are collected, these may be considered personally identifiable data by law local to you, and therefore TeamSolve treats this data as personally identifiable data in such circumstances. If aggregate data is combined with other personally identifiable data, the combined data is treated as personally identifiable data by TeamSolve.
3. The Way We Use Information
We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product or service offerings and to customize our site’s content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. You can opt out of receiving this information by so indicating in your registration/preferences file or by contacting us at [insert contact information]. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our service for you.
We use your e-mail address, your mailing address, a phone number or other contact information you may have provided to contact you regarding administrative notices, new product offerings and communications relevant to your use of the site or our goods or services. We will not send you promotions or announcements unless you give us permission to do so. You can opt out of receiving such contact by so indicating in your registration/preferences file or by contacting us at [insert contact information].
If you place a request for products or services, we use information to ship your order or provide services to you; if the products or services are from a partner, we may provide your relevant information to that partner for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.
We may also use or disclose information to resolve disputes, investigate problems, or enforce our End User License Agreement (ELUA) or other contractual agreement with you. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We also may use your IP address to help diagnose problems with our server, to manage our Web site and to enhance our site based on the usage pattern data we receive.
4. Security
We employ commercially reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information we collect from you. Your personally-identifying information stored by us is protected with technological, administrative and physical security measures.
Whenever you voluntarily disclose personal information online—for example on social media, message boards, through e-mail or in chat areas—that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
5. How You Can Update, Correct or Delete Your Information
You can access the information that we collect online and maintain through normal updating methods. To update, correct or delete this information, you can contact us at [insert contact information].
During the normal course of doing business, we will continue to share your information among our business units, our affiliates and unaffiliated third parties as necessary in order to service your account with us.
6. Children Under 13
We have no way of distinguishing the age of individuals who access our Web site, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information.
7. Third Party Practices
The Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer.
8. Changes to Our Policy
This Privacy Policy became effective on [insert date.] Any changes to our Privacy Policy will be communicated through our Web site at least seven days in advance of its effective date. If we have contact information for you on file, we will make best efforts to individually notify you. Information collected before changes are made will be secured according to the previous Privacy Policy.
9. Your Consent
By using our Web site, you consent to the collection and use of this information in the manner we describe in this Privacy Policy.
10. Non-US Users
TeamSolve is a multi-national company as therefore it may be necessary for TeamSolve to transfer personal data between or permit data to be accessed by different entities around the world. TeamSolve complies with laws on transfer of personal data between companies to help ensure your data is protected. The TeamSolve entity that controls your personal data may differ depending on where you reside or are located. Personal data relating to individuals or entities in the European Economic Area, the United Kingdom, and Switzerland is controlled by TeamSolve pty As applicable, TeamSolve’s collection, storage or transfer of personal data, if any, will be governed by European Commission’s standard contractual clauses, Privacy Recognition for Processors System, Asia-Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules System, or New Zealand Privacy Act 2020.
11. Privacy Questions
If you have any questions about this Privacy Policy or would like to submit a complaint, we invite you to contact our privacy officer at [insert contact email]. TeamSolve takes your privacy questions seriously and will review your questions to determine how to best respond, which may include but is not limited to responding to you within a reasonable time, typically within seven days, asking you for more information, taking steps to update our privacy practices, or letting you know we need more time or information to respond. If you are not satisfied with TeamSolve’s response, you may refer a complaint to an applicable regulator; if asked, TeamSolve will endeavor to identify the appropriate avenue for doing so.
