24 JAN 2025, SINGAPORE – TeamSolve, a startup developing operationally ready, safe and  trustable AI solutions for the utilities and industrial sectors, today announced the next chapter of  its partnership with Balibago Waterworks—the largest provincial private owned waterworks  system in the Philippines. During a comprehensive nine-month trial supported by ImagineH2O  Asia, TeamSolve’s generative AI Knowledge Twin™ was applied at two Balibago Waterworks  facilities to improve asset performance, operational efficiency and workforce effectiveness. 

Improving operations for water systems in the Philippines 

Deployed at the company’s Water Supply Network in Capas and its Water Treatment Plant in  Arayat, the TeamSolve Knowledge Twin™ consolidated various sources of knowledge to  streamline access for employees, enabling safer, more efficient task performance. These included  insights and standard operating procedures from domain experts, continuous field observations  and findings, troubleshooting guides, safety protocols, reports and workflows.  

The Knowledge Twin™ was integrated into a natural language interface on WhatsApp, making it  easy for Balibago Waterworks field teams to adopt. Alongside providing a singular access point  for pertinent information and insights, the tool allowed teams to perform and log workflows, and  capture new knowledge through text, image and audio inputs that helped update the platform. It  also generated reports instantly, saving time while ensuring proper documentation. During the  trial, the Knowledge Twin™ supported key workflows on leak surveys and repairs, water loss  calculations, preventive maintenance, safety protocols and troubleshooting across all main water  asset classes. 

By implementing TeamSolve’s solution, Balibago Waterworks was able to gain time savings of 50  percent for field teams, ensure work consistency and upskilling, improve scheduling efficiency by  about 30–50 percent and decrease time needed for new staff onboarding by 5x. Additionally, the  transition from reactive to proactive and predictive maintenance will allow the company to improve  asset performance by over 20 percent, while reducing non-revenue water over time with simple, yet effective tools. 

Operating across a large, growing footprint of more than 90 franchises, Knowledge Twin™ has  unlocked new capabilities in the standardisation and streamlining of Balibago Waterworks’  operations—supporting its vision of providing reliable, sustainable and resilient water services. 

“We know that the future is all about AI. At Balibago Waterworks, we want to ensure that we learn  how to use this technology to our advantage, in order to provide our customers with better water  service and optimise our business through all the benefits AI can deliver. Some people may be  afraid of losing their jobs because of AI. However, our goal is not to replace humans with  technology, but to use AI to help our employees do their jobs better. We thank TeamSolve for  guiding us through this new horizon for our business”, said Ms. Criselle P. Alejandro, President  of Balibago Waterworks.  

“This partnership marks a significant milestone for TeamSolve, showcasing the transformative  power of our game-changing Knowledge Twin™ in delivering swift and impactful results for the  water sector. The trust that Balibago Waterworks has placed in us is met with TeamSolve’s  unwavering commitment to scaling the Knowledge Twin™ effectively, while serving as a trusted  digital partner to help it navigate a rapidly evolving tech landscape—empowering communities  and setting new benchmarks for progress in the water industry”, said Mr. Robin Wong, Founder  and Chief Commercial Officer of TeamSolve. 

Company leadership 

Founded in 2022, TeamSolve is led by four co-founders with extensive experience overseeing  critical digital projects in the water industry: 

• Mudasser Iqbal, Chief Executive Officer 
• Robin Wong, Chief Commercial Officer 
• Michael Allen, Chief Technology Officer 
• Ami Preis, Chief Operating Officer 

Co-founders Mudasser, Michael and Ami are repeat entrepreneurs from the water industry,  having previously co-founded Visenti, a Singapore-based smart water analytics startup spun out  of the SMART research programme at the Massachusetts Institute of Technology (MIT). Visenti  was later acquired by American water technology provider Xylem in 2016. Meanwhile, Robin is a  seasoned executive turned entrepreneur that previously led major key accounts and strategic  growth areas with Xylem globally, overseeing the rollout of new technologies and entry into new  market segments. 

In 2024, TeamSolve raised US$2.5m through a seed funding round anchored by Singapore  Government-backed Deep Tech investor and ecosystem builder SGInnovate, together with Burnt  Island Ventures, a US-based early-stage venture fund for water entrepreneurs. The company also  participated in the ImagineH2O Asia Accelerator programme, which played a crucial role in  facilitating TeamSolve’s collaboration with Balibago Waterworks and helped co-fund the pilot  project.

Designed for operations, TeamSolve’s Knowledge Twin™ is a patented, next-generation AI powered digital knowledge companion™ tailored for utilities, commercial buildings, and industrial  facilities across various sectors. It seamlessly integrates human expertise with data to generate  advanced, on-demand insights, enabling better planning of future operations, enhancing alarms  or crisis response, and monitoring system-wide asset health. Acting as a dynamic knowledge  base, it consolidates historical asset and incident data, expert wisdom, troubleshooting manuals,  operating procedures, and field findings. With its user-friendly, natural language interface, the  Knowledge Twin™ empowers field teams by delivering precise information when and where it is  needed, revolutionising operational efficiency and decision-making. 

Expanding TeamSolve’s footprint in ASEAN and beyond 

Over the next three years, TeamSolve will partner with Balibago Waterworks to roll out the  Knowledge TwinTM across the latter’s entire portfolio of over 90 franchises outside Manila, which  serve approximately two million people. The companies will also collaborate on driving digital  transformation, and on strengthening TeamSolve’s presence in the Philippines. Simultaneously,  TeamSolve will expand its presence in Singapore—where it is headquartered—while conducting  trials in Fiji, Malaysia, Africa, Australia and North America. 

For media enquiries, please contact 

Mr. Robin Wong, Chief Commercial Officer 

TeamSolve 

robin@teamsolve.com